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Welcome to Polycom’s Support Community!

This community is open to our partners as well as end customers. To make a post, you can sign in using your Polycom Support Site or PolycomConnect for Partners portal login. If you do not have an existing login, please register.
On this forum, you can share information about Polycom products and services and seek help from other partners or product owners. If you know a solution to a problem posted here, we encourage you to help others by sharing your resolution. You can also use this forum to exchange ideas on how to make best use of your devices or share some of your success stories using Polycom solutions.
The purpose of these forums is to allow community members collaborate and help each other. Questions posted here do not follow Polycom’s SLA guidelines. If you require assistance from Polycom technical support, please open a web service request or call us.
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Community
Voice (4 Items)
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Skype for Business

For support questions on Polycom voice solutions (RealPresence Trio, VVX series, CX series, SoundStation IP and more) when deployed in Skype for Business, Office 365 (Skype for Business Online), and Microsoft Lync environments.
4156
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VoIP

For support questions on Polycom VoIP, RealPresence Trio, VVX, SoundPoint IP, SoundStation IP and Communicator products deployed in OpenSIP environments.
20987
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PSTN

For support questions on Polycom analog phones and peripherals such as SoundStation and SoundPoint devices.
Latest Topic - Soundstation Mic
1932
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Polycom Labs for Voice

Polycom Labs is a section of product software which allows administrators to activate features which are experimental and untested. The purpose of the forum is to provide your feedback on your experience of the feature and to get information about the feature from Polycom product management and other users.
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Audio / Video (5 Items)
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Video Endpoints

For support questions on Polycom RealPresence Group Series, HDX, VSX, RPD, m100 and all other standalone video endpoints.
11334
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Polycom Labs for Video

Polycom Labs is a section of product software which allows administrators to activate features which are experimental and untested. The purpose of the forum is to provide your feedback on your experience of the feature and to get information about the feature from Polycom product management and other users.
Latest Topic - Stamping Log Files
42
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Integrated Audio

For support questions on Polycom Soundstructure, Vortex and other audio integration products.
154
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Telepresence

For support questions on Polycom RPX, TPX, OTX and ATX immersive Telepresence rooms.
Latest Topic - RPAD Reboot
301
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RealPresence Mobile

For support questions on Polycom’s mobile application.
1331
UC Infrastructure (2 Items)
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Bridging, Collaboration & Conferencing Platforms

For support questions on Polycom RPCS, RMX and MGC video conferencing bridges and gateways.
Latest Topic - Update Cert's RMX
2376
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Management, Security and Rich Media

For support questions on Polycom RPRM, CMA, DMA, VBP, RPMS, RSS and all other infrastructure and streaming products.
2901
RealAccess (1 Item)
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Polycom RealAccess Support Forum

For support questions on Polycom RealAccess, a secure, cloud-based solution for collecting and analyzing the data you need to make informed decisions about improving, enhancing, or expanding your collaboration environment – with Asset Management and Analytics for administrators and a Tutorial Library for end users.
Latest Topic - Feature Request
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