Reply
Member
Posts: 5
0

Integrate RPCS 1800 with CMA 4000

Hi There.

 

Someone could help me with the following event?

I have a CMA4000, RPCS1800, DMA7000 and RSS4000. Also, I have seven hdxs 6000 and three qdxs 6000. Everybody have the latest version.


So, I´m trying to add a RMX in the network device options in the CMA but it appears offline. I click the "find device" button but the device isn´t found. 

 

Someone have any idea?

 

Thank you very much.

 

Regards
Jeefry

 

Polycom Employee & Community Manager
Posts: 13,037
0

Re: Integrate RPCS 1800 with CMA 4000

Hello Jeefry,

welcome to the Polycom Community.

It is always useful to include the currently used Software versions of all devices involved as issues experienced or a question asked may already be addressed in a newer release.  


This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s in order to check if the setup or the combination of this is even supported or has been tested.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Honored Contributor
Posts: 466
0

Re: Integrate RPCS 1800 with CMA 4000

Jeefry,

 

Totally agree with Steffen - without S/W versions all reasoning will be no more that speculations.

 

Sounds like the obsolete CMA 4000 (End of Sale 2013-09-12) knows nothing about modern RPCS 1800.

What is the goal of your wish?

If your DMA can act as a call server (S/W version???) you could try to use it for register RPSC and add RPCS as a network device. Then you could use DMA and CMA as neighbored GKs.

Also I'm pretty sure that you could register RPCS with CMA as a regular H.323 MCU

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Member
Posts: 5
0

Re: Integrate RPCS 1800 with CMA 4000

Hello Steffen.

 

Thank you very much for your replay.

 

The following are the software versions:

CMA 4000: 5.2.5
RPCS1800: 8.6.3
DMA 7000: 6.3.2.4

 

I checked the release notes and I saw that the CMA4000 was not tested with the RPCS1800 and the DMA 7000 and viceversa, but it doesn´t mean that CMA4000 and RPCS1800 and DMA7000 don´t work together. I have two probabilities; it works or doesn´t work, but I would like to choose that the CMA4000 and the RPCS1800 can work together.

So, I have the CMA4000 and the DMA7000 as neighbored gatekeeper and I have the DMA7000 and the RPCS1800 integrated with the MCU option. But I have the problem with the CMA4000 when I going to schedule a conference. It shows me an error (Insufficient resources ... ).
Then, I´m trying to add the RPCS1800 with the CMA and it shows me the MCU offline, but If I add a future conference in the CMA, then it lets me to add it but the conference never up in the RPCS1800. I push click in the refresh button and the conference disappear in the future and ongoing conference section.

 

Regards

Jeefry

 

Member
Posts: 5
0

Re: Integrate RPCS 1800 with CMA 4000

Hello Mike.

 

Thank you very much for your replay.

 

The following are the software versions:

CMA 4000: 5.2.5
RPCS1800: 8.6.3
DMA 7000: 6.3.2.4

 

I knew that the CMA is phaseout but the customer don´t want to buy a RPRM. So, I need to work with that server.

I have the CMA4000 and the DMA7000 as neighbored gatekeeper and I have the DMA7000 and the RPCS1800 integrated with the MCU option. But I have the problem with the CMA4000 when I going to schedule a conference. It shows me an error (Insufficient resources ... ).
Then, I´m trying to add the RPCS1800 with the CMA and it shows me the MCU offline, but If I add a future conference in the CMA, then it lets me to add it but the conference never up in the RPCS1800. I push click in the refresh button and the conference disappear in the future and ongoing conference section.

 

Do you have another idea? thanks you very much.

 

Regards

Jeefry

Polycom Employee & Community Manager
Posts: 13,037
0

Re: Integrate RPCS 1800 with CMA 4000

Hello Jeefry,

You claimed initially that everything is on the latest build but your CMA as an example is still on 5.2.x when in reality the latest version is 6.2.7.

 

The DMA could be on 6.4.1.2 and the RPCS supports 8.7.3 but again if the CMA is not even mentioned in the release notes you may need to consider upgrading to RPRM instead.

 

You can look into upgrading the CMA but everything is at your own risk as you still most likely have an unsupported solution.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Member
Posts: 5
0

Re: Integrate RPCS 1800 with CMA 4000

Hi Steffen.

 

Thank you very much for your reply.

 

Yes, you are right and I made a mistake. For the CMA, I wrote the wrong CMA release. It´s 6.2.7

About the others servers, they have the versions that I wrote.

 

Actually, I can´t upgrade the DMA to the last version ´cause the hardware doesn´t support the lastest release. The hardware is Dell Server R6. So, I upgraded a one version before the lastest.

Also, I can´t upgrade the RPCS1800 to the latest version ´cause I can´t upgrade de DMA.

 

You are right about every thing, but I need to do something. May you help me with any idea, please?

I got those releases and servers, only that. I can´t to upgrade to a RPRM and If I upgrade to the lastest version the others servers, I will make a bigger problem.

 

Thank you very much

 

Regards

Jeefry

Highlighted
Honored Contributor
Posts: 466
0

Re: Integrate RPCS 1800 with CMA 4000

Jeefry,

 

In your situation the best practices could be using the RMX built-in scheduling capability. With the ability of integration CMA address book with RPCS I don't see any significant difference between these two modes.

 

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld