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- MGC Manager 9.0.4.1 window opens off screen
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05-27-2016 06:52 AM
I have the MGC Manager 9.0.4.1 installed on a windows 7 PC on a Dell laptop. When I try to create a new reservation the widows opens somewhere off of my screen. I know this because when I click new reservation the main program window greys out and if I just hit the enter I get an error "You must specify name for the conference" I then type a name and hit enter and the conference appears in the On Going Conference list.
I Have reset my display resolution, resized the program box, tried using 1 monitor, 2 monitors, duplicated monitor displays, extended monitor displays, cascade windows, stack windows, and every display options I can think off.
Is there a way to reset the position of this dialog box?
Thanks for the help
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Accepted Solutions
05-27-2016 10:16 AM
I was able to solve the problem. I installed a 2nd desktop monitor 1 on the VGA port and 1 on the HDMI which dipable the laptop display. Both desktop monitors were set to 1920 x1080. The MGN Manager opened on the 1st monitor and when I tried to open the new resevation it appeared on the 2nd monitor. I was then able to drag it to the main window and close it. Now they open on the same monitor.
05-27-2016 10:16 AM
I was able to solve the problem. I installed a 2nd desktop monitor 1 on the VGA port and 1 on the HDMI which dipable the laptop display. Both desktop monitors were set to 1920 x1080. The MGN Manager opened on the 1st monitor and when I tried to open the new resevation it appeared on the 2nd monitor. I was then able to drag it to the main window and close it. Now they open on the same monitor.
06-02-2016 12:45 PM
That is an issue that plagued us several years ago. Before realizing it was a dual monitor issue when only using one monitor as you determined, I had found that the screen coordinates of the 'lost' windows is stored in the Registry. I was able to re-adjust those coordinates in the registry values to bring the windows back into the main display and they were then able to be dragged to a proper visual position. Adding a second monitor certainly solved the issue more easily.
09-19-2016 01:01 PM
JoeV,
We are experiencing this same issue with the participants and conference properties window opening off the screen. Can you tell me what the registry key was that you re-adjusted to get the window back within the display? Thanks.
David
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