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Occasional Visitor
Posts: 3
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Problem with RMX 1500 and Asterisk

I have Asterisk 1.4 as a SIP server and Polycom RMX Server (I tried recent version of AsteriskNow also). They are both in local network 192.168.0.0/22 After some time (few hours) my RMX disconnects from Asterisk and I get an error in RMX console "Failed to connect tt SIP registrar". So, I have to reboot my RMX and it connects to SIP server again but after few hours it disconnects again and did not ever reconnects.
I looked through RMX logs and in time of disconnection but did not found anything useful.
If I start my previous asterisk 1.4 server, Polycom RMX with faulty connection connects again without rebooting RMX with no problem.
I tried to use pedantic=no/yes without result.
I tried to make Refresh Registration parameter in RMX to 300 seconds, so time till disconnection took longer (about 8 hours). Usually it takes 1-2 hours till disconnection.
What can cause such problem? There are no network problems.

Polycom Employee & Community Manager
Posts: 13,096
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Re: Problem with RMX 1500 and Asterisk

Hello geka,

welcome to the Polycom Community.

It is always useful to include the currently used RMX Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ posts.

Are you saying that a previous version of Asterisk works and your new version does not? Why do you not use the old version?

 

In addition the logs may not tell you anything but a trained or experienced person may find the issue.

 

I suggest you start a capture on the Asterisk end and check why it is dropped and why you cannot re-connect until a restart of the RMX.

 

The logs can by analyzed by Polycom support if the RMX is within warranty or has a valid service contract.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
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Re: Problem with RMX 1500 and Asterisk

[ Edited ]

Sorry. I thought that Polycom RMX works well with asterisk 1.4 but it does not also.

 

My MCU version is 8.2.0.85. My other sip-phones(hardware and software) are working with no problems. Also I have no problems between polycom RMX and h323 gatekeeper (it is on the same network). Also I used asterisk console to find out what is going on but I have no any traffic from RMX to asterisk after RMX disconnection. So, I thing, RMX does not trying to reconnect.

 

All I have in logs after disconnect is 

SIP_S::Dump
-----------------------
Transport Type: 1
Configure SIP Servers Mode: 1
Registration Ongoing Confrences: 0
Registration Meeting Room: 0
Registration Entry Queue: 0
Accept Meet Me: 0
Accept AdHoc: 0
Accept Factory: 0
Refresh Status: 0
Accept AdHoc: 0
Accept Factory: 0
Refresh Status: 0
Registration Mode: 0
Refresh Registration Tout: 0
IceType: 0


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 1
Host Name: 192.168.1.7
Port: 5060


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 2
Host Name:
Port: 5060


SIP_SERVER_S::Dump
-----------------------


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 1
Host Name: 192.168.1.7
Port: 5060
Domain Name: sip.mydomain.org


SIP_SERVER_S::Dump
-----------------------


BASE_SIP_SERVER_S::Dump
-----------------------
Status: 1
Host Name:
Port: 0
Domain Name:

Occasional Visitor
Posts: 3
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Re: Problem with RMX 1500 and Asterisk

After reboot (and while working) logs also have this strings

 

CONTENT: SIP_CS_PROXY_SEND_CRLF_REQ:
Sip Proxy send crlf request
dwMsKepAliveTimeOut_Sec : 120
Registrar Address :
XML Address params; Type: 0, Size: 20
IP Address : 192.168.1.7::5060 (0xc0a80107, V4, UDP, Unicast)

 

 

D:11/01/17-16:14:56.4208365 E:Mcms P:SipProxy SID:60900712 TN:CSipProxySrvcMngr_(ServiceId_1) O:CSipProxyServiceManager L:n Lctn:SipProxyServiceManager.cpp(3927)
CSipProxyServiceManager::SetRegistrarStatus, status = 0, name=192.168.1.7, ip=-1062731513, confType=1, confId=360

 

CONTENT: SIP_CS_PROXY_REGISTER_REQ:
Sip Proxy register request
Id : 65536
Expires : 3600
Proxy Address :
XML Address params; Type: 0, Size: 20
IP Address : 192.168.1.7::5060 (0xc0a80107, V4, UDP, Unicast)
Registrar Address :
XML Address params; Type: 0, Size: 20
IP Address : 192.168.1.7::5060 (0xc0a80107, V4, UDP, Unicast)
From Display: "000"
From: 000@sip.mydomain.org
To Display: "000"
To: 000@sip.mydomain.org
Contact Display: "000"
Contact: 000@192.168.0.33