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- Re: RMX 1000 - The audio board is broken
Create an account on the HP Community to personalize your profile and ask a question
11-23-2016 02:42 AM
Hi Polycom Community,
We have Polycom RMX 1000 version 2.1.2.-25336.
The problem is we cannot login on the web interface. It shows message "The audio board is broken".
Is this related to hardware fault?
I can login to the to the RMX CLI via serial. I tried to do rescue but does't resolve the problem.
Please see attached files as reference.
Thanks and regards,
Ace
Solved! Go to Solution.
Accepted Solutions
11-24-2016 12:38 AM
Hello Ace,
welcome to the Polycom Community.
Did you contact Polycom support yet?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-24-2016 12:38 AM
Hello Ace,
welcome to the Polycom Community.
Did you contact Polycom support yet?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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