11-23-2016 02:18 AM - edited 11-23-2016 02:26 AM
Hope you are doing well,
I have a case in hold for a long time now, about a RMX 2000, and a RSS
When a conference is up, every calls are ok, but when the customer click on "recording", then the RMX get this message:
Failed, There's already a recording link in Conf (call rejected)
This is one of the logs;
D:22/08/16-14:02:25.809694 E:Mcms P:ConfParty SID:32892248 TN:LOBBY_#b45f9b9 O:CLobby L:n Lctn:Lobby.cpp(554)
CLobby::OnH323CallIn - Failed, There's already a recording link in Conf (call rejected)
Could someone help me on this case?
11-23-2016 11:38 PM
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Polycom Global Services
12-05-2016 09:08 AM
On the surface this sounds like a case where you have recording enabled in the conference profile and it is set to "Record Immediately". If that's the case, the recording link is established as soon as the conference starts.If someone issues another record command you will get the message you are receiving.
12-20-2016 05:36 AM
I have checked the configuration and it is in "Record Immediatly", but no record happen.
We have to start manually the record (then, we have a "participant" in the conference which is a camera.
And then, when another participant dial the VMR, it is failed to connect.
We keep searching but can't find why yet