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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi!

 

I`ve got RMX 2000 and valid activation key. In "Product activation" menu serial number text box is clear! RMX can not determine its serial number! I can not activate it! How I can resolve this problem?

3 REPLIES 3
HP Recommended

When you get the activation key assigned on the Resource Center, doesn't it use the serial number there to assign/associate the activation key?

HP Recommended

JoeV, 

 

hi!

I reset the RMX to the factory default. After that, RMX can not determine it`s serial number. 

 

Before resetting to factory default, the activation key was valid for this RMX

HP Recommended

Hello 

 

Pls read this Article number  24155: RMX does not show the serial number in product activation page

 

You need config IP address first.

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