CMA and RMX Simplified Dialing 9 prefix not working

[SpattieBall]

Hi there,

We performed all the correct steps to enable simplified dialing on CMA and RMX.

Steps we performed:

Created Video Profile on RMX

Create Gateway Profile on RMX

RMX H323 IP settings has Gateway enabled

Created Alias on CMA

Created Service on CMA for the Gateway Alias

MCU prefix alias is set to MCU and not Gateway

We receive the following error on CMA when we check the logs of the called performed:

ARQ Received
    Process ARQ
    HRAS hsRas 0xdb71cb4, HCALL hsCall 0xc563084, HAPPCALL haCall 0x100005b
    Source of Msg is 10.144.25.105:1719    ARQ from Originator
    CallType is 0
    DestInfo[0] = 90824423567
    DestCallSignal is 0.0.0.0:0
    SrcInfo[0] = JoubertLeRoux2CMADesktop
    SrcInfo[1] = 6277117
    Total Bandwidth is 512000 : per side BW is 256000
    ConferenceID is 0236a98b-e1b5-d41d-03c3-4abbd8311697
    CallID is 0236a98b-e1b5-d41d-03c2-4abbd8311697    ActiveMC is 0
    CallReferenceValue is 0x6934
Processing ARQ    Processing Dialrule: Name 'Alias' Type 'LocalDS'
    **Error**: Can't Get EndPoint list for service '9' : ERROR (C080026D) 'Network IP address not found.'
    **Error**: Could not resolve address
    **Error**: ARJ sent.

Please advise?

Regards,

[simons]

There is likely something you have missed. The ARQ in the post indicates the CMA was unable to find the gateway service. Please compare the setup with what you have with the configuration in my attached guide. There is also a troubleshooting section to help identify where the issue may be.

Enjoy,

S.

[andypolls]

Hi, I have the same error as the above...

 **Error**: Can't Get EndPoint list for service '9' : ERROR (C0800253) 'Invalid dial string.'

did you resolve your issue?

Also, if I use the dial rule method, the call routes to the RMX as expected, but it seems to go into a loop and creates multiple gateway sessions until the video ports fill up!

See screen shot of this attached...

[andypolls]

also, should have said, I have followed the attached guide to the letter