Need Help with "Auto Redialing" RMX2000

[Markus_Foerg]

Hi@all,

I've a big problem! The feature to automatically redial participants that have been abnormally disconnected from the conference does not work, or maybe I use the wrong method to test it (unplug LAN-cable and after a short time I plug it in again)

Following Scenario:

RMX2000 v. 7.6.1.136

CMA4000 v.5.5

All endpoints are HDX8000, registered to the CMA-Gatekeeper.

- Conferences are scheduled in the CMA

- The tick box "Auto Redial" in the Conference-template (CMA) is checked

- The tick box "Auto Redialing" in the Conference-Profile (RMX) is checked

-  I set the system flags "NUMBER_OF_REDIAL" = 5 and "REDIAL_INTERVAL_IN_SECONDS" = 20

I scheduled some conferences. If I disconnect and reconnect the LAN-Cable, the RMX indicates a participant alert, but the RMX does not try to redial this participant. 

My questions:

Have I forgot something to configure?

Have I done something wrong?

Is disconnecting and reconnecting the LAN-Cable a good method to test the "auto Redialing"?

If not, how can I test this feature?

Please help me!!!

Thanks a lot!!

best regards

Markus

[GaryMiyakawa]

Markus,

Are these sites dial in or dial out ?   I've only used "Auto Redial" in dial out situations and in previous versions, has worked.   I've not tested the lastest release.

Gary M

[Markus_Foerg]

Hi Gary,

thanks for your reply!

They are all dial out. (Dial out works fine!)

I've tried the "Auto Redial" in release 7.6.0.172 and 7.6.1.136 without success.

On Monday I will upgrade the RMX to 7.6.138 and try again, but I don't think this will solve the problem.

Markus

[Mike_v]

Marcus,

As I know, the "auto redialing" works only at the initial connection. If the the participant is disconnected this feature does not act.