06-01-2012 12:56 AM
I've a big problem! The feature to automatically redial participants that have been abnormally disconnected from the conference does not work, or maybe I use the wrong method to test it (unplug LAN-cable and after a short time I plug it in again)
RMX2000 v. 220.127.116.11
All endpoints are HDX8000, registered to the CMA-Gatekeeper.
- Conferences are scheduled in the CMA
- The tick box "Auto Redial" in the Conference-template (CMA) is checked
- The tick box "Auto Redialing" in the Conference-Profile (RMX) is checked
- I set the system flags "NUMBER_OF_REDIAL" = 5 and "REDIAL_INTERVAL_IN_SECONDS" = 20
I scheduled some conferences. If I disconnect and reconnect the LAN-Cable, the RMX indicates a participant alert, but the RMX does not try to redial this participant.
Have I forgot something to configure?
Have I done something wrong?
Is disconnecting and reconnecting the LAN-Cable a good method to test the "auto Redialing"?
If not, how can I test this feature?
Please help me!!!
Thanks a lot!!
06-01-2012 09:03 AM
Are these sites dial in or dial out ? I've only used "Auto Redial" in dial out situations and in previous versions, has worked. I've not tested the lastest release.
06-01-2012 11:06 AM
thanks for your reply!
They are all dial out. (Dial out works fine!)
I've tried the "Auto Redial" in release 18.104.22.168 and 22.214.171.124 without success.
On Monday I will upgrade the RMX to 7.6.138 and try again, but I don't think this will solve the problem.