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Occasional Advisor
Posts: 8
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RMX 2000 Failed There's already a recording link in Conf

[ Edited ]

Hello everybody,

 

Hope you are doing well,

 

I have a case in hold for a long time now, about a RMX 2000, and a RSS

 

When a conference is up, every calls are ok, but when the customer click on "recording", then the RMX get this message:

 Failed, There's already a recording link in Conf (call rejected)

 

This is one of the logs;

D:22/08/16-14:02:25.809694 E:Mcms P:ConfParty SID:32892248 TN:LOBBY_#b45f9b9 O:CLobby L:n Lctn:Lobby.cpp(554)

CLobby::OnH323CallIn - Failed, There's already a recording link in Conf (call rejected)

 

Could someone help me on this case?

 

Thank you,

 

 

Johan

Polycom Employee & Moderator
Posts: 12,249
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Re: RMX 2000 Failed There's already a recording link in Conf

Hello Johan


welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Occasional Advisor
Posts: 8
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Re: RMX 2000 Failed There's already a recording link in Conf

Hello Steffen,

 

thank you for your reply

 

these are the versions:

 

RMX 2000 : 8.6.4

RPRM : 8.4.1

DMA 7000 : 6.3.1

Polycom Employee
Posts: 100
0

Re: RMX 2000 Failed There's already a recording link in Conf

On the surface this sounds like a case where you have recording enabled in the conference profile and it is set to "Record Immediately". If that's the case, the recording link is established as soon as the conference starts.If someone issues another record command you will get the message you are receiving.

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Occasional Advisor
Posts: 8
0

Re: RMX 2000 Failed There's already a recording link in Conf

Hello MikeB,

 

thank you for your reply, I will test that and confirm.

 

Regards

Occasional Advisor
Posts: 8
0

Re: RMX 2000 Failed There's already a recording link in Conf

Hi MikeB,

 

I have checked the configuration and it is in "Record Immediatly", but no record happen.

We have to start manually the record (then, we have a "participant" in the conference which is a camera.

 

And then, when another participant dial the VMR, it is failed to connect.

 

We keep searching but can't find why yet