I've RMX2000 with the following problem:
Sometimes it's working fine without any problems (status=Normal) , but at random times; when we try to connect one endpoint it connects perfectly, trying to increase the sites to two, the second site can't connect giving the message: ''connect problem with IVR'' or '' connected with problem'' , if you make a point to point call to this site not using the RMX2000- it's connecting perfectly we've done the following steps for troubleshooting the problem
- Restart the RMX2000-->problem solved!!
- The problem persists after that after 2-3 weeks --> we upgraded the software of the RMX2000 from v6.0 to v.7.0 -->problem solved
- Making 4 calls using the RMX-->problem persist after 1 week -->Restart RMX2000-->problem solved
- After approx. 1 month: the same problem happened --> upgraded software to the latest 7.2 --> problem solved
- Again the problem persist randomly--> we closed the RMX, remove the MPM card, clean it from any dust , put it back again , restart the RMX --> problem solved.
Any help for this case, anybody faced this problem like this before?! ..Kindly advise
Regards
