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VBP 5300 is rejecting incoming calls from external IP: reason - e_requestdenied, auth:gatekeeper.

Need help why my VBP 5300 is rejecting incoming calls from a public IP. Log is showingthe following:  reason: auth: gatekeeper, reason: e_requestDenied.

Does anyone know why this is happening. The firewall is allowing traffic from any.

I know 5300 has reached its end of life but we do not have the money to acquire a 7301 at the moment. Help!

Thanks.

 

Rolando