How to remove battery from 6020?

pluteus · ‎07-26-2012

Hello,

How can I remove the battery from Kirk 6020?

The handset freezed an doesn't react any more.

Thanks Martin

SteffenBaierUK · ‎07-26-2012

Hello Martin,

welcome to the Polycom Community.

Only a qualified Reseller or Polycom support can change remove the battery from a 60xx or 70xx Handset.

Please contact your Polycom Reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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pluteus · ‎07-30-2012

Hello Steffen!

Is there a combination of keys one can press to reset the handset so freezing could be stopped?

Thanks

Kristian · ‎08-14-2012

Hello Martin.

Pardon the late answer, but I just returned from vacation.
There is unfortunately no combination of keys to perform a HW reset of the handset.
The warranty is voided if you remove the battery, so in the unlikely situation that the freeze occurs again, the only option is to wait for the handset to run out of battery.

-Kristian

How to remove battery from 6020?

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Re: How to remove battery from 6020?

Re: How to remove battery from 6020?