KWS 600v3 One-Way audio problem

Bromunzio · ‎04-03-2012

Good Morning,

The problem experienced is a one-way audio when the systems, single and multi cell, interoperate with CUCM ver. 6.1 in Skinny protocol. This malfunction is occasionally so difficult to solve. The frequency is 1/2 every fifty phone call, but is not costant.

All the device have the next Firmware:

Version	6.00 dvl-sr2 IP1200[09-60700.89], Bootcode[366], HW[30] 8192/32768
SerialNo	00-90-33-0f-44-ea (00)
Coder	12 Channels of G.711,G.726,G.729,G.723
SNTP Server	172.20.8.1
Time	03.04.2012 09:36
Uptime	7d 20h 31m 13s

DECT

Firmware	14125500 PCS05Ag
System ARI	10036264254
Frequency	DECT

Do you any suggestions?

SteffenBaierUK · ‎04-03-2012

Hello Bromunzio,

welcome to the Polycom Comunity.

Is the one way Audio only in between KIRK DECT => Cisco CUCM Phones or also between DECT Devices ?

It could be a firewall issue or something as simple as mentioned in the KIRK DECT FAQ => here <=

Q: I am experiencing one way Audio on my KIRK Wireless Server 600v3 Installation?
A: The Admin Username “admin” and Password “ip1200” must be set within Configuration => DECT => System in order to prevent this.

The Software you posted is actualy not the latest one and you can find a much more recent version on the Polycom KIRK Support page => here <=

Please contact your Polycom KIRK reseller for further support if needed.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Bromunzio · ‎04-05-2012

Hello Steffen, the problem is between DECT>DECT, DECT>Cisco, Cisco>DECT, GSM>DECT, PSTN>DECT....

On the Faq Polycom solution (page 96, point 2) the indication is: " In the Name field, the name MUST ALWAYS be DECT. If changing the name, the system cannot operate." So please confirm that your indication instead are correct? All our system is configuration Multi Cell.

Also referring to "Skinny Detailed Test Report for" for the last version of firmware "Version: 8.00 hotfix7 IP1200[80500.27], Bootcode [8050027], Hardware[30] Firmware: 14125500 PCS05Ag" the final test result FAILED. so please also confirm me that is usefully?

SteffenBaierUK · ‎04-05-2012

Hello,

I would suggest you work with your Polycom KIRK Reseller or directly with Polycom KIRK support.

Best regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

KWS 600v3 One-Way audio problem

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