Registration rejected after firmware upgrade

[epasqualotto]

Hi all, I've just upgrade my Wireless server 600v3 to the latest firmware but now all is down with this message:

Feb 28 12:26:04 192.168.10.252 GK 0 REGISTER-IN(192.168.10.252:2059),GK-ID=RADIOS-UNINIT,H323=IP1200-0f-43-f2
Feb 28 12:26:04 192.168.10.252 GK 0 DISCOVER-IN(192.168.10.252:2056),GK-ID=RADIOS-UNINIT,H323=IP1200-0f-43-f2,E164=1
Feb 28 12:26:04 192.168.10.252 GK 0 REGISTER-REJ(192.168.10.252:2059),H323=IP1200-0f-43-f2
Feb 28 12:26:04 192.168.10.252 EP 0 REGISTRATION-DN(192.168.10.252:1719),GK-ID=RADIOS-UNINIT,Reason=Registration Rejected

I don't know if it's connected but when I upload the new license file I got:

Config upload line 1 of 7 skipped

Config upload completed

Any suggestion?

[SteffenBaierUK]

Hello epasqualotto,

even that the Community is not a replacement for the Polycom KIRK Support is your 600v3 SIP, Skinny or H323 ?

The log shows:

H323

Best Regards

Steffen Baier

Polycom Global Services

[epasqualotto]

It's skinny. Also if I go to Administrator - Dect - Radio

I get:

Dect system is not ready.

[SteffenBaierUK]

Hello,

usually every support issue should be logged with your Reseller and / or Polycom KIRK DECT Support.

What do you class as the latest Software ?

The Version 8 (10-80500.27) for example would require a new Licenses (usually free but needs to be requested from KIRK) in order to utilize the Version 8.

Above is all described in the Polycom KIRK KWS600v3 Service Release.pdf that comes with the Upgrade Kit and I am only highlighting this as I am not aware what exactly you have actually done.

Please work with your usual support channel.

Best Regards

Steffen Baier

Polycom Global Services

[epasqualotto]

Now I got this firmware: 7.00 hotfix18 IP1200[70300.30], Bootcode[7030030], Hardware[30]

and I have followed step-by-step the upgrade guide inside the kit. All the upgrade process was ok but now all my DECT network is down.

Thanks

[SteffenBaierUK · Accepted solution]

Hello ,

has your Radio got an ID and is the Master IP 127.0.0.1 ?

For all future queries please work with your reseller.

Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello Enrico,

as I can see in Ticket 1-168632794 that my advise has helped you to fix your issue so could you be so kind and mark this post as a fixed solution?

Best Regards

Steffen Baier

Polycom Global Services