• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

Good day,

 

We r using Soundstructure C8 with HDX ceiling mic & HDX 7000. we r integrated ceiling mic in to soundstructure C8 and the soundstructure output goes to HDX 7000. The problem is Equipment rack is always power on condition only, when in the morning we try to connect the Video conference that time ceiling mic is not responding. for this problem not happen in every day it will happen 2days once or weekly twice we can't judge when the problem is come. When the microphone is not detecting that time we restart the soundstructure that time its responds and its works well. like that we manage that.

 

for that problem we r change soundstructure to ceiling mic cable and upgrade the firmware to 1.3.3 and 1.3.3hf also. Still the problem persists.

 

Anyone having any suggestinons let us know.

 

Thanks in advance

1 REPLY 1
HP Recommended

Hi Vignesh,

 

Try to check the connection among the microphone , check whether their any loose contact .

 

regards,

ashokkumar

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.