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Occasional Visitor
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Microphone stopped working

Hi all.  We have a HDX7000 mobile cart with a desktop microphone.  We use the system daily for about an hour.  Yesterday the system worked fine without any problems at all.  Today, the caller can only hear us on our end very faintly.  Almost where they had to turn up their volume as loud as it can go  just to hear us but still was at a low volume.  What can the problem be?  Bad microphone?