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Occasional Visitor
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Polycom Touch Control with Soundstructure

Hello,

 

I am having a problem with Polycom Touch Controlconnected to a soundStructure. I am able to get them to connect but when the Touch Control Display times out and I touch to bring back up it goes back to the Connect to a Device Page. 

 

Any ideas on how to correct this?

 

Sound Structure Studio Version 1.9.0.11

SoundStructure C12 with TEL 1 Card System Software 1.7.2

Touch Panel Software 1.14.0-32

 

Thanks,

 

M Mix

Polycom Employee & Moderator
Posts: 660
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Re: Polycom Touch Control with Soundstructure

There are no known issues like this and the recommendation is to reach out to your service provider for assistance.