Occasional Visitor
Posts: 1

Polycom Touch Control with Soundstructure



I am having a problem with Polycom Touch Controlconnected to a soundStructure. I am able to get them to connect but when the Touch Control Display times out and I touch to bring back up it goes back to the Connect to a Device Page. 


Any ideas on how to correct this?


Sound Structure Studio Version

SoundStructure C12 with TEL 1 Card System Software 1.7.2

Touch Panel Software 1.14.0-32




M Mix

Polycom Employee & Moderator
Posts: 660

Re: Polycom Touch Control with Soundstructure

There are no known issues like this and the recommendation is to reach out to your service provider for assistance.