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SoundStructure w/ PTC Mute

SOLVED
Frequent Advisor

SoundStructure w/ PTC Mute

SoundStructure (1.7.2) SoundStructure VoIP Interface (5.4.0.10182) in a Lync 2013 environment with a PTC (Panel Software: 1.11.0-15 OS Version: 1.11.0-14 Kernel Version 2.6.32)

 

When in a Lync Call and a presenter mutes the SoundStructure there is no indication on the PTC that the SoundStructure has been muted, also when the presenter removes the mute, there is no method to un-mute the SoundStructure as there is no idnicatino on the PTC.

 

I believe the PTC is referencing a mic mute and Lync a phone audio mute.

 

Ideas?

 

James

 

Message 1 of 3
2 REPLIES
Frequent Advisor

Re: SoundStructure w/ PTC Mute

Seeing the same behaviour with 1.14.0-25 / 1.14.0-32

Message 2 of 3
Highlighted
Frequent Advisor

Re: SoundStructure w/ PTC Mute

Resolved this with 2 events as shown in the attached screen shot.

 

A clink mute mapped to Phone Out and a Phone Out mapped to clink mute.

 

James

Message 3 of 3