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Occasional Visitor
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Connecting VSX 7000 to Polycom RealPresence Desktop

Hello. We have a polycom VSX 7000 polycom we would like to be able to call a laptop with Polycom RealPresense Desktop installed, and vise-versa.

 

When I call the laptop from the polycom it comes up on the laptop screen that I'm trying to call it, but I'm unable to answer. When I click answer nothing happens. Ignore works great though. When I try and call the VSX from the laptop, it states far end unreachable. We are using H.323. 

Occasional Visitor
Posts: 2
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Re: Connecting VSX 7000 to Polycom RealPresence Desktop

Link to download the log file when it tries to connect.

 

https://files.stearnsbank.com/wl/?id=XL&filename=rpd.log