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viewstation 128 - remote not working

We have a polycom viewstation 128 unit in each of our offices. Currently in one of our offices the remote control is not working. We are unable to navigate the directory or select any buttons. I have connected with another office, and we can see the light that emits from the front of the remote when looking at the video on screen but the unit is not responding to any button pressed on the remote. We have replaced the batteries.