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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Same issue.

 

CMA Version: 6.2.1.ER8

CMAD Versions: 5.2.5.35726, 5.2.4.29384, 5.2.3.19935, 5.2.2.13044

HP Recommended

Same here too.

 

CMA Version: 6.2.1.ER8

CMAD Versions: 5.2.5.35726, 5.2.4.29384, 5.2.3.19935, 5.2.2.13044

HP Recommended

Ditto:

 

CMA5000 Redundant: 6.2.3 ER11

CMA5000 Standalone: 6.0.3 ER9

CMA-D: 5.2.4.29384; 5.2.3.19935; 5.2.0.11216; 5.1.0.0060

RPD: 2.3.0.33254

 

My reseller/Support company shared that this is being caused by an XMPP file.

 

I was told Polycom is working on a patch.

HP Recommended

My company:

 

CMA-S 6.2.1

CMAD- 5.2.3 and 5.2.5

 

Other companies managed:

 

CMA 6.0.3

CMAD 5.2.3

 

Regards

HP Recommended

Hello all,

welcome to the Polycom Community.

The issue has been identified and a fix can be provided via your Polycom reseller or Polycom support only.

 

This involves a signed disclaimer as direct access to the underlying Windows Server is required and a file that must be installed on the CMA server.

 

Please raise this directly via your Polycom reseller and / or Polycom support.

 

A workaround if above is not possible would be utilizing CMAD 5.1 or RPD.

I will close this post as a solution will be provided via the official support channels.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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