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- Poly Video Conferencing
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- Re: CMA Desktop Registration Error
Create an account on the HP Community to personalize your profile and ask a question
05-07-2013 01:34 PM
Ditto:
CMA5000 Redundant: 6.2.3 ER11
CMA5000 Standalone: 6.0.3 ER9
CMA-D: 5.2.4.29384; 5.2.3.19935; 5.2.0.11216; 5.1.0.0060
RPD: 2.3.0.33254
My reseller/Support company shared that this is being caused by an XMPP file.
I was told Polycom is working on a patch.
05-08-2013 03:47 AM
Hello all,
welcome to the Polycom Community.
The issue has been identified and a fix can be provided via your Polycom reseller or Polycom support only.
This involves a signed disclaimer as direct access to the underlying Windows Server is required and a file that must be installed on the CMA server.
Please raise this directly via your Polycom reseller and / or Polycom support.
A workaround if above is not possible would be utilizing CMAD 5.1 or RPD.
I will close this post as a solution will be provided via the official support channels.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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