11-08-2011 07:21 AM
I tried this recently having followed the upgrade notes to the letter (upgrade to 5.5, patch 5.5, pre-upgrade patch)
then when trying to load the v6 recovery disc I get "unable to load CMA-WINPE.iso - error 4096"
if I continue, the system boots seemingly normally back to installed version, but all usernames and passwords seemed to be erased. can't even use default admin logon.
anyone else tried this upgrade?
I am having to revert back to 5.4 (hopefully) with my orignal recovery disc
11-09-2011 05:47 AM
Did you burn the DVD yourself, or did you get it sent to you from Polycom? Because that error sounds like a bad disk. If you burned it yourself, then I would try burning it again, and make sure you finalize the disk after burning, as that can cause read problems for the CMA. If you requested it from Polycom, then I would submit another request. You may have been sent a faulty disk.
11-09-2011 06:27 AM - edited 11-09-2011 06:28 AM
This was a disc obtained through the proper channels, via a link on the PRC - so a Polycom DVD fedex'd from Polycom USA
(with no access to any other CMA v6 firmware - there is as far as I know, no other way to obtain the ISO image, plus the recovery disc contains other tools such as embedded XP and Ghost in order to image the server)
I have requested another disc to be safe, and also logged this issue with Polycom. Awating a response as per the standard!