12-02-2016 05:38 AM
welcome to the Polycom Community.
It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
12-05-2016 07:45 AM
From the DMA Operations Guide:
"Note: MCU connections
In order to efficiently manage multiple calls as quickly as possible, the Polycom RealPresence DMA
system uses multiple connections per MCU. By default, a RealPresence Collaboration Server or RMX
MCU allows up to 20 connections per user. We recommend not reducing this setting (the
MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER_USER system flag). If you have a
RealPresence DMA supercluster with three Conference Manager clusters and a busy conferencing
environment, we recommend increasing this value to 30."