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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear all,
During videocalls and videoconferences endpoints periodically loose registration to DMA and as a result call is terminated.
In registration history I see registration details:
Start time: 2013-12-30 11:07:00 GMT+3
End time: 2013-12-30 11:12:30 GMT+3

Registration Status: Timed Out

Termination Reason: Registration expired.

Anybody has the same problem?
Thank You.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello...

the latest sw version for the dma is 6.0.3. For the hdx systems it´s 3.1.2. Consider upgrading to this releases.

Regarding your problem:

Have you tried to lower the registration refresh interval on the DMA "/ Admin / Call Server / Call Server settings" ?

Is the registration expiration reproducible and does this happen on all endpoints ?

 

Cheers, Uwe

Check my blog at https://aitsc.de/blog

View solution in original post

4 REPLIES 4
HP Recommended

Hi ksu...

could you post some more details (SW Version of DMA, Endpoint types and SW version) ?

 

Cheers, Uwe

Check my blog at https://aitsc.de/blog
HP Recommended

Hi!
SW Version of DMA: 6.0.2_P1_Build_16 (VDM installed: SW Version of RPRM: 8.0.1 )
Endpoints: HDX 6000(Release 3.0.5), 7000(Release  3.1.1.3), 9000(Release 3.0.3.1); and RPDs (RPD-release_3.0.0.38914)

Kind regards,
Kseniya

HP Recommended

Hello...

the latest sw version for the dma is 6.0.3. For the hdx systems it´s 3.1.2. Consider upgrading to this releases.

Regarding your problem:

Have you tried to lower the registration refresh interval on the DMA "/ Admin / Call Server / Call Server settings" ?

Is the registration expiration reproducible and does this happen on all endpoints ?

 

Cheers, Uwe

Check my blog at https://aitsc.de/blog
HP Recommended

Hello!

The described problem happened on all endpoints.

After upgrading DMA to the latest version - 6.0.3 there is no more problem with endpoint registrations. 

Thank You very much.

Kind regards,
Kseniya

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