12-21-2016 10:30 PM - edited 12-21-2016 10:31 PM
Hi Polycom Community,
We have complains from most of the users that they cannot make or receive calls after successful login on the CMA desktop.
We found out that these users are quarantined on the DMA that is why they cannot make or receive calls. We need to manually unquarantined the users/endpoints from the DMA. Is there a way to control this or configure the DMA to disable the quarantine feature?
02-21-2017 06:35 AM - edited 02-21-2017 06:36 AM
In DMA go to Admin->Call Server->Registration Policy. When Noncomplient option change quarantine registration to accept registration .
All endpoint will goto accept registration.