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Occasional Contributor
Posts: 5
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Lost password recovery on RPRM

Hi experts, One of my customers lost his admin account password of RPRM 8.0 installed on DualManager. Unfortunately no user else was granted admin rights. Is there any possibility to regain the admin right on that running machine? Customer has no backup machines and not willing to return it for repair. Any comments will be highly appreciated. BR, Rick
Polycom Employee & Community Manager
Posts: 13,732
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Re: Lost password recovery on RPRM

Hello Rtsin,

welcome back to the Polycom Community.

If you are an official Polycom partner you should have access to our ASK Polycom database.

 

There are two articles as an example => here <= or => here <= that describe this.

 

If you are not a Polycom Partner please contact a Polycom Partner or Polycom support.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 5
0

Re: Lost password recovery on RPRM

Hi Steffen, thanks for your response. I cannot navigate to the post using the hyperlink you provided...seems that I don't have the right...so I went to my PGS engineer who has an entry with @polycom.com but he cannot access the article also. Please advice if the articles you mentioned have other entries available, either on internet or on the corporate web. Thank you.
Polycom Employee & Community Manager
Posts: 13,732
0

Re: Lost password recovery on RPRM

Hello Rtsin,

Your PGS contact can utilize the search functionality or simply contact me internally if they are unable to find this.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 5
0

Re: Lost password recovery on RPRM

Hi Steffen, if possible please help me check the privilege setting on the 2 articles you mentioned because no one I know can really view them. I visited Polycom China, went to all SEs and PGS engineers I know but all of them got the prompting "You are not authorized to view this Document. " while attempting to visit the link you provided. I think there must be some problem happened, will you please help checking this?