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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I encountered a security breach by changing a user's password


In the admin portal, when changing a user's password, the browser prompts to save the new credentials and instead of displaying the user name displays the old password that was in the database.

 

That is, the old password of a user is exposed

 

I to open a call to report.

7 REPLIES 7
HP Recommended

Hello Danillo Cacharo,

welcome to the Polycom Community.

What version of the MediaSuite have you found this and does this only happen with Chrome ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Yes chrome. 2.5 and 2.7
I decided for this post, because after a phone call the analyst did not take the problem seriously and there was no report of it for correction in other versions.

I work with polycom and would like to see this bug fixed for security.

 

I'll remove the post

HP Recommended

Hello Danillo Cacharo,

Our security team tried to replicate this and are unable to do so.

 

Do you have any Polycom service reference or a case for this?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Was this issue addressed?  Our security office is concerned with accessing the MediaSuite server from outside our domain, indicating that usernames and passwords are not encrypted.  

HP Recommended

Hello @CMROSS,

welcome to the Polycom Community.

This was never officially raised so nothing to address as testing this I could not replicate.

 

If you can replicate get this into Harman support as they look after the product now.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'll see if I can replicate.  However, our security officer has concerns that you might can help me address.  Our install was completed only allowing access to the mediasuite from within our campus network.  However, we want students from off campus to have access.  It doesn't appear as though usernames and passwords are encrypted which means these could be captured.  Currently, we use our active directory usernames and passwords; we definitely do not want these to be compromised.  I'm curious as to how other customers deal with this concern.

HP Recommended

Hello @CMROSS,

Polycom no longer supports this Product.

 

https://news.harman.com/releases/releases-20171102


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.