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Polycom Employee & Community Manager
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[PATCH] CMAD / CMA “Initializing Call Stack” Issue CMA 5.x.x

 

Polycom CMA System 5.x.x XMPP Keystore Patch

 

About This Patch

 

After 00:00 on May 7, 2013, Polycom CMA Desktop clients could no longer log into their associated Polycom CMA systems.

 

The login process stopped at “Initializing Call Stack”.

 

This issue occurs for all versions of the Polycom CMA system and it occurs because the thirdparty “Openfire” XMPP component within in the CMA system uses a certificate that expired at  00:00 on May 7, 2013.

 

After this date and time, the CMA Desktop client refused to establish a TLS connection for XMPP services due to the invalid certificate.


This patch replaces the certificate “keystore” file on the Polycom CMA system with a new certificate file that has an expiration date extended to year 2024

 

Important Prerequisites and Configuration Considerations


Apply this patch to CMA v6.x.x systems only.

 

Do not install this patch on CMA v6.x.x systems.


If after installing this patch, you upgrade the CMA system software to a later v6.x.x version, you will be required to apply this patch again to that new version.


In order to ensure that you can upgrade your CMA system to a later v6.x.x version, this patch does not write patch information to the CMA system database.

 

Therefore, this patch does not appear in the Past Upgrades page.

 

You can download this XMPP patch and more Information => here <= 

 

NOTE: Please ensure to check the release notes for all details !

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