• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

Polycom CMA System 6.x.x XMPP Keystore Patch

 

About This Patch

 

After 00:00 on May 7, 2013, Polycom CMA Desktop clients could no longer log into their associated Polycom CMA systems.

 

The login process stopped at “Initializing Call Stack”.

 

This issue occurs for all versions of the Polycom CMA system and it occurs because the thirdparty “Openfire” XMPP component within in the CMA system uses a certificate that expired at  00:00 on May 7, 2013.

 

After this date and time, the CMA Desktop client refused to establish a TLS connection for XMPP services due to the invalid certificate.


This patch replaces the certificate “keystore” file on the Polycom CMA system with a new certificate file that has an expiration date extended to year 2024

 

Important Prerequisites and Configuration Considerations


Apply this patch to CMA v6.x.x systems only.

 

Do not install this patch on CMA v5.x.x systems.


If after installing this patch, you upgrade the CMA system software to a later v6.x.x version, you will be required to apply this patch again to that new version.


In order to ensure that you can upgrade your CMA system to a later v6.x.x version, this patch does not write patch information to the CMA system database.

 

Therefore, this patch does not appear in the Past Upgrades page.

 

You can download this XMPP patch and more Information => here <= 

 

NOTE: Please ensure to check the release notes for all details !

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.