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Member
Posts: 3
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Polycom RSS 2000 Error

Hello.

When I try to login in Web UI via Internet explorer after i typing username and password and click login i have a popup window with error: Could not connect to the backend.

How can i fixit ?

Polycom Employee
Posts: 102
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Re: Polycom RSS 2000 Error

That error usually indicates that the compact flash on the unit has run out of free space. You will need to open a service request so that we can remote into the unit and clear out the unneeded files.

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Member
Posts: 3
0

Re: Polycom RSS 2000 Error

Resetting to factory settings does not clear all files on compact flash?

Polycom Employee
Posts: 102
0

Re: Polycom RSS 2000 Error

If you are talking about the ResetConfig command in the telnet console, no that won't clear the compact flash. All that does is clear the configuration files. There is, however, a procedure to reimage the system that will rewrite the compact flash with a factory image but you will still need to reconfgure the system and reapply the license keys. Hopefully you still have those. If you don't, get me the serial number of the system and I can probably retrieve them for you. 

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Member
Posts: 3
0

Re: Polycom RSS 2000 Error

How can I process reimage? Just download the same OS image and download it on the server?

Frequent Visitor
Posts: 4
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Re: Polycom RSS 2000 Error

Hi Mike and Mrsteel,

 

I have same problem with my company rss 2000,

I can enter rss 2000 xp embedded desktop, can u tell me which unnecessary files will be deleted?

Or how can i fix this is there any image file?

 

Thx 

Frequent Visitor
Posts: 4
0

Re: Polycom RSS 2000 Error

When I try to enter rss 2000 WebUI, I got "Can NOT connect to the backend server. Please contact the Administrator." error message. I cleaned unneeded log files, but I still get this error. 

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Polycom RSS 2000 Error

Hello ryetis,

welcome to the Polycom Community.

Please contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

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