• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

RPCS was licensed using Platform director 1.8.1

 

Now i have installed Platform director 2.0 and configured all instances , i mean DMA, RPRM, RPAD and Web Suite, allocated licenses to all instances.

 

But RPCS shows "Configuration error in PD as below.

 

Description: Failed to configure instance: InstanceInitializationException. License server was not provisioned.

Created By: Platform Director : Instance Configuration

 

Tried recreating the RPCS instance in PD, still the same issue. All instances are created as " Add Existing Virtuall Instance" option.

 

Regards,

 

Sree.

 

 

3 REPLIES 3
HP Recommended

Hello Sree,

you should really open a support ticket for this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Okay..

HP Recommended

All my virtual instances were independent of PD, but PD was not able to allocate license to RMX, it was keeping on giving error "Configuration Error"

After all struggle, i decided to deploy RMX from PD instead of deploying directly to Esxi. Now, PD was able to allocate license.

 

Thanks,

 

Sree.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.