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Frequent Visitor
Posts: 4
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RSS 2000 Backend Server Error

Hi,

I have a problem with my company's RSS 2000. When i try to enter RSS 2000 WebUI, I'm getting an error message as shown in the attachment. How can I fix it? Any idea?

Polycom Employee & Community Manager
Posts: 14,014
0

Re: RSS 2000 Backend Server Error

Hello ryetis,

I have moved both your posts to the right section.

 

The answer still is the same, please contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Frequent Visitor
Posts: 4
0

Re: RSS 2000 Backend Server Error

I understood, but your answer didn't solve my problem. My supporter firm was closed and I am not getting maintain service or technical support. For this reason, I try to solve this problem myself. If you want to my device serial number or whatever you want, I can supply to you. On the other hand, if you supply me the rss 2000 CF Card image or ISO, I will be able to solve the problem...  

Highlighted
Polycom Employee & Community Manager
Posts: 14,014
0

Re: RSS 2000 Backend Server Error

Hello ryetis,

 

You can always contact Polycom support directly and they can either offer your various service options or a Pay Per Incident / PPI Ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.