08-09-2012 03:45 AM
09-14-2012 04:18 AM
you seem to be able to change the alias if you, in my case, configure a local user and enter the phone number, however....
Sep 14 11:16:02 2012 ldn2vbp2 mand: H.323 REG src="200123" srcip=22.214.171.124:1719 auth=1 r="e_duplicateAlias"
Then I get duplicate alias for my brand new alias!!!
09-14-2012 06:22 AM - edited 09-14-2012 10:46 AM
have a look in your CMA logs within the EXXX_LOG1.txt file for something like:
ERROR Severity: ERROR; Message: Duplicate endpoint; ErrorCode: 2000
ERROR Severity: ERROR; Message: Duplicate device.; ErrorCode: 1100
If above is true please open a service ticket via Polycom Support
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04-21-2013 09:33 AM
04-22-2013 02:59 AM
I tried to do this but problem is I didn't find any endpoint registered with that ip or alias or name in CMA. On the remote endpoint the message was showing that " the call is routed through intermediate network which doesn't support..." . But firewall is showing that "e_duplicateAlias" message. Remote endpoint is HDX 7000.