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Contributor
Posts: 16
0

"Invalid User Name or Password" message

Dears ,

 

We face a problem that "Invalid User Name or Password" message appeared when trying to log on to the Polycom CMA 4000 using CMAD or Polycom RealPresence Desktop or Mobile .

 

EveryDay , I made Enable User and Unblock User for all registered Users on Polycom CMA 4000 , Software Version of CMA : 6.0

 

Please , We want fix the problem as soon as possible.

 

Regards,

 

Thanks.

Contributor
Posts: 16
0

Re: "Invalid User Name or Password" message

Dears ,

 

There is any reply about our issue ?

 

Regards,

 

Thanks

 

 

Polycom Employee & Community Manager
Posts: 12,510
0

Re: "Invalid User Name or Password" message

Hello eng_romeo,

welcome back to the Polycom Community.

Could I kindly ask you not to "bump" your post?

 

Someone will answer if they can.

 

If this is urgent please open a support ticket via your reseller just as I explained already => here <= and => here <=

 

If you are having issues with your reseller please contact myself via private message and list some of your serials so I can look this up and forward to the right team.


Best Regards

Steffen Baier

Polycom Global Services

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