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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

We have few Polycom SoundStation2W phones.

 

I need to call overseas whose number is 18 digits long (including IDD and Country codes). After typing the overseas number when I press Send, it strips last three digits. As a result the call failed. I checked the user guide and phone settings but couldn’t find anything to fix this issue.

 

How can I dial the fill 18 digits phone number from our Polycom SoundStation2W phones? Need help.

 

Thanks in advance.

Mohammad

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Mohammad,

The analog SoundStation 2W is a device that is directly connected to a public exchange and therefore obeys these analog restrictions.

 

Any VoIP Phone like a VVX are usually connected to a private network and you can dial anything you like.

 

There is no planned change for a SoundStation 2W as far as I am aware.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello Mohammad,

welcome to the Polycom Community.

The International Telecommunication Union defined the maximum length to be 15 digits as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

Thanks for the link. I read the Telephone numbering plan wiki.

 

Interestingly our Polycom VVX410 and VVX310 handsets allow us to dial more than 15 long phone numbes. Only the Polycom SoundStation2W phones are striping off digits after first 15 digits.   

 

Is there any way to change Polycom SoundStation2W phones settings to allow dialing more than 15 numbers?

 

Thanks

Mohammad

 

 

HP Recommended

Hello Mohammad,

The analog SoundStation 2W is a device that is directly connected to a public exchange and therefore obeys these analog restrictions.

 

Any VoIP Phone like a VVX are usually connected to a private network and you can dial anything you like.

 

There is no planned change for a SoundStation 2W as far as I am aware.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

Thanks for your quick reply and clarifing me the reason.

Regards,

Mohammad  

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