• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Soundstation 2201-03308-001.   

The issue is, when I call our conferencing service and press a digit the service hears it as two digits.  For example if I press '3' the service hears '33'.   Is there a setting that can help this?

 

Ralph

2 REPLIES 2
HP Recommended

Found the problem.  Had the user call me and then press a digit.

What I heard was the digit and then an echo of the digit from the surrounding room.

Putting the phone on mute while dialing resolved the issue.

 

Ralph

HP Recommended

I would say that is more of a work-around than actual fix.  The phone's echo cancellation should actually prevent that from happening.  Are you using external speakers or anything like that?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.