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Occasional Contributor
DryAquaman
Posts: 4
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Double DTMF digits

I have a Soundstation 2201-03308-001.   

The issue is, when I call our conferencing service and press a digit the service hears it as two digits.  For example if I press '3' the service hears '33'.   Is there a setting that can help this?

 

Ralph

www.MitelForums.com
Occasional Contributor
DryAquaman
Posts: 4
0

Re: Double DTMF digits

Found the problem.  Had the user call me and then press a digit.

What I heard was the digit and then an echo of the digit from the surrounding room.

Putting the phone on mute while dialing resolved the issue.

 

Ralph

www.MitelForums.com
Frequent Advisor
amobley118
Posts: 58
0

Re: Double DTMF digits

I would say that is more of a work-around than actual fix.  The phone's echo cancellation should actually prevent that from happening.  Are you using external speakers or anything like that?