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- HP Community
- Poly Phones
- PSTN
- No Dialpad use after the call is made.
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02-09-2015 09:40 AM
I have a Soundstation 2W via a Cisco ATA. Dialtone is present and I can make calls just fine. After the call connects however, depressing the dialpad creates tones, but the tones are not "heard" by the party I've called. For example, I can successfully call into a conference line, but the system cannot detect that I'm entering my participant ID, or I can call the bank, but the system cannot detect that I've entered a "0" for the operator. I do hear the tones when I press the keys, but they don't seem to register with other side. Thoughts?
Solved! Go to Solution.
Accepted Solutions
02-09-2015 01:34 PM
The ultimate resolution was a little more in depth than "not our problem".
Important: Don't use the Web IP address to hit the Management GUI, instead...
Patch into the ethernet port of the SPA-122, and browse to 192.168.15.1
User Name: admin
Password: admin (sometime changed by ISP)
Go to Voice Tab in ATA Settings
Select Line1 from the Menu on the Left
Scroll down to Audio Configuration Section
Set DTMF Process INFO to NO
Set DTMF Process AVT to NO
Set DTMF Tx Method to InBand
Set DTMF Tx Mode to Normal
Submit
02-09-2015 09:46 AM
Hello purehobby,
welcome to the Polycom Community.
Have a look at this post => here <= as I explained in detail what the issue could be.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-09-2015 01:34 PM
The ultimate resolution was a little more in depth than "not our problem".
Important: Don't use the Web IP address to hit the Management GUI, instead...
Patch into the ethernet port of the SPA-122, and browse to 192.168.15.1
User Name: admin
Password: admin (sometime changed by ISP)
Go to Voice Tab in ATA Settings
Select Line1 from the Menu on the Left
Scroll down to Audio Configuration Section
Set DTMF Process INFO to NO
Set DTMF Process AVT to NO
Set DTMF Tx Method to InBand
Set DTMF Tx Mode to Normal
Submit
02-10-2015 02:03 AM
Hello purehobby,
from a Polycom perspective the answer is as you already discovered as we , or any other analog phone manufacturer, have no influence on the line or PABX the phone is connected to.
Thanks for providing the details how to solve this limitation on the used ATA as this may help other users.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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