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‎09-02-2015 09:39 AM

HP Recommended

We have purchased  Polycom Soundstation 2 (Part number: 2201-16200-601) and sets of EX-Mics SET (Part. number: 2201-67840-101).

 

I have plugged the Soundstation 2 into an anlaogue port and it works fine. As soon as I plug in the external mics then we cannot use the Soundstation 2. With the mics plugged in, when I press the dial button you can hear a dial tome but all the red lights come on as if the unit is mited. None of the mute buttons will get it off mute - but presing the button with an arrow pointing up turns the light green. However as soon as you dial a digit a continuous tone is heard. Also with the mics plugged in you lose the functionality of all the keys on the Polycom such as the menu button etc.

 

Can anyone tell me if the mics are incompatible with the soundstation?

 

Luis 

.

 

1 REPLY 1

‎09-02-2015 10:26 AM

HP Recommended

Hello Luis,

welcome to the Polycom Community.

The community's PSTN FAQ contains this post here:

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

The above explains in detail what supported microphones can be used for what phone.

 

It shows 2201-67840-101 is for a SoundStation 2W only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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