07-10-2012 11:26 AM
Polycom SoundStation2W = will be talking on phone and call will drop. On screen it shows "Please Wait". The phone has its current upgrades/updates and a new battery. The phone is probably 3-5 yrs old .Any suggestions? Thanks.
07-10-2012 01:04 PM
Sounds like the phone is loosing registration from the base which can sometimes be caused by outside interference.
Is the base in the same room as the console?
Is this the only SS2W in the vicinity?
If the base units of two or more SS2W phones are too close together they can interfere with each other.
Give our support line a call for further suggestions and options.
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
