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Occasional Visitor
Posts: 4
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Polycom will not power off

We have a polycome soundstation 2 this unit will not power (go into sleep mode) off after a set time of no use.  The unit will only power off when the battery is unplugged or the battery dies.  We have reset the unit back to the factory defaults but that did not help.  What should I do?

Polycom Employee & Community Manager
Posts: 14,015
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Re: Polycom will not power off

Hello web_95,

welcome to the Polycom Community.

 

A couple of questions:

 

  • Is this a brand new unit or a used unit?
  • How old is the unit if used?
  • What is the serial?
  • Did this ever work?
  • What Software Version is this running?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 4
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Re: Polycom will not power off

Well this was bought brand new but we have had it for 5-7years and the problem started happing about a week ago, serial is G207370489049.  Not sure how to check software version, but maybe these will help?  CVM-1.85 DSP-82W.CON.01.607  CPLD-1.06

Polycom Employee & Community Manager
Posts: 14,015
0

Re: Polycom will not power off

Hello Web,

It is already running the latest software but was purchased 23/10/2007 so I assume it has worked well if that is all that is wrong with it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 4
0

Re: Polycom will not power off

Yea it has worked fine so far, but how do you think we can fix this problem?

Polycom Employee & Community Manager
Posts: 14,015
0

Re: Polycom will not power off

Hello Web,

You could try to factory reset your 10 year old device or if this fails maybe try an RMA which is an out of warranty exchange.

 

Things do break after a certain time so 10 years is a long time.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 4
0

Re: Polycom will not power off

OK thanks how do we do a factory reset?  10 years is a long time thanks.