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Polysom SoundStation 2W 2201-67800-160 dropped calls

[ Edited ]

Hello.

I have multiple SoundStation units through the building but not close enough to cause interference.  I have one room that randomly drops calls for no apparent reason.

First the caller cannot hear us, then the call is dropped.

I took another of the SoundStations from another room and placed it in the problem room and the calls are still dropping.  I did not move the base stations.

There is a small router/switch that was setup with the polycom that is between my network and the phone that may or may not be the issue.

 

Any suggestions on troubleshooting the problem would be appreciated.  Thanks.  :)