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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have 3 Polycom Soundstation 2s that are having this problem.  I call a conferencing service such as GoToMeeting, get prompted to enter an attendee ID followed by the pound sign.  So I'll enter something such as 123456789# and get an error message, "we're sorry, 70# is not a valid attendee ID".  So it's not registering something properly.  Any suggestions on what the problem could be?

5 REPLIES 5
HP Recommended

Hellofugtruck,

welcome to the Polycom Community.

The fact that you can actually dial the telephone number and I assume internal calls tells me the phone is working.

 

The issue occurs once you are connected which usually means that you are utilizing some long distance provider which possibly compresses the line like a SIP trunk or uses a G729 codec.

 

Simply try to dial a voice mail or similar IVR of another service and check if the numbers are recognized.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Ok, what I did was dial a number with an auto-attendant.  Looks like it registered option 1 and option 0, and none of the other numbers.  

HP Recommended

Hellofugtruck,

Dialing the actual number is already using the same DTMF tones as dialing anything afterwards.

 

Not knowing if this is used on a standalone PSTN line or a PABX extension its hard to tell.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Are there any specific questions I can ask my carrier so as to provide more useful information?  My phone system vendor told me that the problem is likely a codec used by the phone carrier.  The carrier told me that the problem is with the phone itself.  Being that voice services isn't my expertice, I'm not even sure what questions to ask them.

HP Recommended

Hello fugtruck,

like I already stated there is some sort of compression on this line. Simply try this phone on another analog line like at home and it will work.

 

If you can physically dial the number the digits are send the same way aka via DTMF as they are send once you connect to your service.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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