Reply
Occasional Visitor
Posts: 3
0

Problem dialing extensions or attendee id numbers

I have 3 Polycom Soundstation 2s that are having this problem.  I call a conferencing service such as GoToMeeting, get prompted to enter an attendee ID followed by the pound sign.  So I'll enter something such as 123456789# and get an error message, "we're sorry, 70# is not a valid attendee ID".  So it's not registering something properly.  Any suggestions on what the problem could be?

Polycom Employee & Community Manager
Posts: 13,070
0

Re: Problem dialing extensions or attendee id numbers

Hellofugtruck,

welcome to the Polycom Community.

The fact that you can actually dial the telephone number and I assume internal calls tells me the phone is working.

 

The issue occurs once you are connected which usually means that you are utilizing some long distance provider which possibly compresses the line like a SIP trunk or uses a G729 codec.

 

Simply try to dial a voice mail or similar IVR of another service and check if the numbers are recognized.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Problem dialing extensions or attendee id numbers

Ok, what I did was dial a number with an auto-attendant.  Looks like it registered option 1 and option 0, and none of the other numbers.  

Polycom Employee & Community Manager
Posts: 13,070
0

Re: Problem dialing extensions or attendee id numbers

Hellofugtruck,

Dialing the actual number is already using the same DTMF tones as dialing anything afterwards.

 

Not knowing if this is used on a standalone PSTN line or a PABX extension its hard to tell.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Problem dialing extensions or attendee id numbers

Are there any specific questions I can ask my carrier so as to provide more useful information?  My phone system vendor told me that the problem is likely a codec used by the phone carrier.  The carrier told me that the problem is with the phone itself.  Being that voice services isn't my expertice, I'm not even sure what questions to ask them.

Polycom Employee & Community Manager
Posts: 13,070
0

Re: Problem dialing extensions or attendee id numbers

Hello fugtruck,

like I already stated there is some sort of compression on this line. Simply try this phone on another analog line like at home and it will work.

 

If you can physically dial the number the digits are send the same way aka via DTMF as they are send once you connect to your service.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.