• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Has anyone successfully debugged problems with wideband negotiations on the VTX 1000?  We've had these devices for years and they've been really solid.  We changed to a new voice provider and they were working until a few months ago.  Now our chance of a successful negotiation is well under 50%.

 

Our voice service is preseted to our switch as a PRI, but I know that it's converted to IP upstream from our switch.  There's an Adtran box in our server room that's taking IP voice and presenting it to us as a PRI.  This worked fine, ,but then something changed and now we've got problems.  Does anyone have any experience with this?

 

Thanks

2 REPLIES 2
HP Recommended

Hello ppters86,

welcome to the Polycom Community.

Our support page holds this document => here <=

 

Most likely its your IP connection using some codec or other.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I've reviewed the documentation that you suggested.  Given that I have no control over what codecs are being used in transit, this is a real problem.  

 

Do you folks know of any carriers that will provide a codec free guarantee on calls?  Given that I only control one end of the conversation, I'm not even sure that would guarantee no problems.

 

Is there newer technology available that would provide good call quality without the codec sensitivity of the VTX 1000?

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.