• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

My Sound Station 2 makes a loud beeping noise at random times during calls.  It's the kind of thing I would expect if a battery were going dead, but I don't think there is a battery in the unit.  Anybody have this experience?  Thanks. 

4 REPLIES 4
HP Recommended

Hello Tim,

welcome to the Polycom Community.

There is not really anything in the SoundStation 2 that would make that noise.

 

Have you tried a normal analog phone on this line?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Our  Soundstatuion 2W is hooked up to an analog phone line and has begun beeping loudly and regularly. If we can't get this resolved we're going to have to discard this unit and get something else. Has anything been figured out about this yet? Thanks.

HP Recommended

We have the same model Soundstation 2W and it beeps intermittently throughout calls as well. Very annoying when you're on a conference call with investors. We have confirmed that the analog line does not accept incoming calls, and does not accept voicemails, and it happens whether on AC or DC power, so at this point we're unsure what the cause is. Same boat as well, if we can't get this resolved, we'll be discarding it for a different one. 

HP Recommended

Extra info: I also updated the firmware to the latest version; still same results. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.