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Occasional Visitor
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SoundStation 2W No Signal

I have two SoundStation 2Ws that are about 6 months old.  On both units, when they are plugged in for extended period of times, the "No Signal" error message appears on the screen.  In order to obtain a signal and use the units, we need to reset them by unplugging them and plugging them back in.  Do we need to do something to prevent them from changing to "no signal"?

Polycom Employee & Community Manager
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Re: SoundStation 2W No Signal

Hello dchesen,

welcome to the Polycom Community.

A couple of questions:

 

  • Are these newly purchased units or second hand?
  • How far away from the base are these?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Occasional Visitor
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Re: SoundStation 2W No Signal

Steffen,

 

The units were purchased new last September/October and they are adjacent to the bases.  Once they are unplugged and plugged back in they connect immediately.