Posts: 2

SoundStation2 Avaya 2490 wireless mic using AUX in not working



I am trying to use a Catch Box 2.4 wireless microphone with a SoundStation2 Avaya 2490. The catch box itself comes with a 6.3mm male to 3.5mm male cable so I had to get a 3.5mm female to RCA male adapter (not sure if this is the source of the problem). The phone system is set to wireless in and the catch box works when hooked up to speakers. Any assistance or information regarding this issue would be greatly appreciated.

Polycom Employee & Community Manager
Posts: 14,030

Re: SoundStation2 Avaya 2490 wireless mic using AUX in not working

Hello JoshHatchUSGS,

Polycom manufactures these devices for Avaya and they are supported and maintained by our partner Avaya

Best Regards

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Posts: 2

Re: SoundStation2 Avaya 2490 wireless mic using AUX in not working

I would be willing to purchase a different Polycom phone system if need be. Before I do that I need to know if there is something inherently wrong with the setup I described or if there is something wrong with that specific phone.