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- Re: Soundstation 2, analog, conferencing out
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09-12-2011 06:50 AM
Hello,
I’m working with an analog Polycomm Soundstation2. I’m trying to conference multiple parties by dialing out and am unable to do so. After conecting with the first party, I press the party button, the screen reads flash, and the current number goes on hold. After dailing the second number, I hit Add. When I do this, I lose the hold and the first party comes back on.
Is this an issue with the phone, or perhaps our PBX (not sure what system we use presently)?
Thanks for any insight
Mark Kraemer
Solved! Go to Solution.
Accepted Solutions
09-12-2011 08:19 AM
Hello mkraemer,
welcome to the Polycom Community.
Once the SoundStation 2 can place a call on hold every enhanced functionality is done by the PABX itself as the Soundstation has no build in facilitys like it's bigger SIP Variants.
Please check with your PABX Manufacturer as you may have to use a Star/Hash Code to enable this feature and only they will be able to confirm.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-12-2011 08:19 AM
Hello mkraemer,
welcome to the Polycom Community.
Once the SoundStation 2 can place a call on hold every enhanced functionality is done by the PABX itself as the Soundstation has no build in facilitys like it's bigger SIP Variants.
Please check with your PABX Manufacturer as you may have to use a Star/Hash Code to enable this feature and only they will be able to confirm.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-12-2011 02:26 PM
Hello Mark,
yet again the same answer. You need to speak to your PSTN Provider if they allow a conference and how to enable this.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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